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800-338-6425 or 254-687-2331
Touchstone Energy Cooperative

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HILCO Electric Cooperative, Inc. Privacy Policy
HILCO Electric Cooperative, Inc. is committed to protecting your privacy. That is because we base our business on the trust you place in us. This policy describes our practices regarding personal and account information collected through our Web site. In this policy, “personal and account information” means your name, company name, account number, address, telephone number, and e-mail address plus other information that personally identifies you, and “we” and “us” means HILCO Electric Cooperative, Inc. as well as its affiliated companies.

We reserve the right to modify this privacy policy from time to time. You should visit our Web site periodically to review any changes.

How much information must I share?
The amount and type of information we collect from you depends on your activities and use of our Web site. Below, we explain what information we collect.

When you browse our Web site: When you make purchases through our Web site When you communicate with us through our Web site Is my personal or account information used for any other purpose?
We may use your personal and account information to provide products or services you have requested, respond to a communication from you, contact you, and as otherwise described in this policy.

In addition, in order to measure how we are doing and to better understand how we can improve our product offerings, we or one of our service providers or strategic partners may contact you by telephone or e-mail and solicit your participation in research.

Will my personal and account information be provided to any other party?
We restrict access to your personal and account information to those who need access to use it as set forth in this policy.  We may disclose your personal and account information to respond to subpoenas, court orders, or other legal process, as required by law, or to establish or exercise our legal rights or defend against legal claims. Your personal and account information may also be disclosed in connection with a sale of some or all of our business or a merger with another company.

How can I give you feedback or contact you?
Simply click here. Please note that messages become our property and, unless you direct otherwise, may be used by us for promotional purposes.

How can I correct inaccurate information?
. To correct information, please contact our customer service representatives at 1-800-338-6425

HILCO Main Office

115 East Main Street
P.O. Box 127
Itasca, Texas  76055
(254) 687-2331 or (800) 338-6425
Fax  (254) 687-2428

HILCO Whitney Office

4581 FM 933
P.O. Box 2480
Whitney, Texas  76692
(254) 694-5237 or (888) 850-6551
Fax  (254) 694-4062

HILCO Midlothian Office

300A Silken Crossing
Midlothian, Texas  76065
(972) 723-2900
Fax  (972) 723-2911
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